Privacy Policy

Last updated: 28 May 2026

1. Who We Are

This Privacy Policy applies to Aroma Box Ltd, a private limited company registered in England and Wales, Company Number 17223082. Our registered office is at 93 Pixton Way, Croydon, England, CR0 9JL.

You can contact us at: [email protected]

We are the data controller for personal data collected through this website. We are committed to protecting your personal data and handling it transparently and responsibly.

2. What Data We Collect

We collect personal data only when you voluntarily provide it through our trade enquiry form. The data we may collect includes:

  • Your name
  • Your business name
  • Your email address
  • Your telephone number (optional)
  • Your product category of interest
  • Your business type
  • The content of your message or enquiry

We do not automatically collect personal data through analytics tools unless you have consented to optional cookies. If analytics are added to this website in the future, this policy will be updated accordingly.

3. Why We Collect Your Data

We collect and use your personal data for the following purposes:

  • To respond to your trade enquiry
  • To communicate with you about product categories, availability and supply requirements
  • To manage ongoing trade discussions if applicable

4. Lawful Basis for Processing

We process your personal data on the following lawful bases under the UK General Data Protection Regulation (UK GDPR):

  • Consent: When you submit a trade enquiry form, you provide explicit consent for us to process your data for the purpose of handling your enquiry.
  • Legitimate interests: Where applicable, we may process contact data to follow up on an existing trade enquiry or ongoing supply discussion.

5. How Long We Keep Your Data

We retain personal data submitted through trade enquiry forms for a reasonable period necessary to handle the enquiry and any follow-up discussion. Where an enquiry does not result in a trade relationship, data is typically retained for no longer than 12 months. We will delete your data on request.

6. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share your data with third-party processors that assist with our operations, such as:

  • Email service providers used to receive and manage enquiries
  • Form handling services if used to process enquiry submissions

Any third-party processors are required to handle your data securely and in accordance with applicable data protection law.

7. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate data
  • The right to request erasure of your data
  • The right to restrict processing of your data
  • The right to data portability
  • The right to withdraw consent at any time
  • The right to object to processing based on legitimate interests

To exercise any of these rights, please contact us at: [email protected]

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

This website may use essential cookies to ensure the website functions correctly. For full details of how we use cookies, please see our Cookie Policy.

9. External Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend reading the privacy policy of any external website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page with an updated date.

11. Contact Us

For any privacy-related questions or requests, please contact:
Aroma Box Ltd
Company Number: 17223082
Email: [email protected]